Standard Service Option
FAQ
Turn around time?
Our Standard Shop Services uses the same scheduling system as our retail customers, Follow the link below to see the next available appointment. Once in house, we work on the item that next day! Interested in expedited service options? see our Premier and Partner shop service options
Who pays for shipping?
Customers, including shops, are responsible for shipping costs both to and from our facility. Return shipping is added to the service total and will be displayed as a line item on the invoice. (Typically this cost is between $8 and $20)
What is the margin?
We are proud to offer the most competitive bike shop margin in the industry, allowing you to run your service department with efficiency and keep your customers happy while being compensated for your time.
Do I need to create a dealer account?
We encourage the shops we work with to create an account on the next page. If this is your first time using us, please be prepared to show proof of shop ownership (wholesale account, brick and mortar, social media, etc.)
How to Schedule Service — Shops & Dealers
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Step 1: Fill Out a Service Form Below
Fill out our online service form and include any special instruction in the box with your items
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Step 2: Package Your Item
Take time to protect the sealing surfaces of your fork and shock (stanchions). Avoid flimsy packaging and please, no packing peanuts.
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Step 3: Ship Your item
We recommend UPS or FedEx for shipping items. Customers are responsible for shipping costs.
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Step 4: We Perform Our Magic
Items being our service procedure the day they are scheduled. Typical service time is 1-3 days barring any special order parts
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Step 5: Completion and Return
Packages are sent back via UPS (Check your email for tracking info). You will be billed with the card provided on the form (or we can call you!)
Have a demo or rental fleet? Ask us about our fleet services!
All service is covered by our 90 day guarantee!