How to Schedule Retail Service
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+ Step 1 +Fill Out a Service Form Below
Fill out our online service form (link below) and include any special instruction in the box with your items
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+ Step 2 +Package Your Item (if shipping)
Take time to protect the sealing surfaces of your fork and shock (stanchions). Avoid flimsy packaging and please, no packing peanuts.
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+ Step 3 +Ship Your item (or drop-off)
We recommend UPS or FedEx for shipping items. Customers are responsible for shipping costs.
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+ Step 4 +We Perform Our Magic
Service will begin within our turnaround time posted on the site from the day of your appointment.
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+ Step 5 +Completion and Return
Packages are sent back via UPS (Check your email for tracking info). You will be sent an online invoice for payment
What all is included in a service?
We specialize in better than new full suspension service for most mountain bike suspension components. This means that we go deep into your components to perform the 125hr / 150hr /annual service on your suspension items to ensure they are fully rebuilt and ready to rip!
Forks: Lowers, Bushing inspection/adjustment, airspring service, damper service.
Shocks: Nitrogen service, damper service, bushings (when needed), airspring service
Posts: Hydraulics, lowers service, bushings (when needed)
We also perform 50 hour services for just Fork lowers, shock air-sleeves, and seatpost lower assemblies. If booking just a 50hr service, please add this in the notes!
Turn around time?
Get your items to us by the end of the day of your appointment date, we try our best to get them turned around within current Turnaround time posted on the website!
How Much does it cost?
You can see a simple breakdown of price for Full service when scheduling an appointment.
Can I drop my items off in person?
Sure thing. If you’re local you can drop your items off at the shop. Please schedule service (see above) and bring in your item be the 6pm on the day of your appointment.
Do I need a return authorization?
After filling out the following form we will e-mail you further instructions that include and RA. PLEASE include the RA number on your box!
Who pays for shipping?
Customers are responsible for shipping costs both to and from our facility. Return shipping is added to the service total.
How to remove my items?
See video below for solid instructions on removing your fork and shock. Seatposts are all different with different cable routing and actuation mechanisms. See your owners manual or contact the manufacture for removal/installation instructions for your specific post.