How to Schedule Retail Service
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+ Step 1 +Fill Out a Service Form
Fill out our online service form and include any special instruction in the box with your items
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+ Step 2 +Package Your Item
Take time to protect the sealing surfaces of your fork and shock (stanchions). Avoid flimsy packaging and please, no packing peanuts.
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+ Step 3 +Ship Your item
We recommend UPS or FedEx for shipping items. Customers are responsible for shipping costs.
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+ Step 4 +We Perform Our Magic
Service will begin the day of your appointment, it can take up to 3 days to pass our rigorous quality assurance process
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+ Step 5 +Completion and Return
Packages are sent back via UPS (Check your email for tracking info). You will be sent an online invoice for payment
Turn around time?
Use the scheduling system below to book the day of service. Make sure you get the items to us by 10:30am the day of service! Typically items take 1-3 days to pass inspection
Can I drop my items off in person?
Sure thing. If you’re local you can drop your items off at the shop. Please schedule service (see above) and bring in your item by 10:30am that day!
Do I need a return authorization?
Nope. You do not need an RA. Your online service from will serve as your RA, just be sure that your return name, address, and any special instructions are included inside the package with your item.
Who pays for shipping?
Customers are responsible for shipping costs both to and from our facility. Return shipping is added to the service total.
How to remove my items?
See video below for solid instructions on removing your fork and shock. Seatposts are all different with different cable routing and actuation mechanisms. See your owners manual or contact the manufacture for removal/installation instructions for your specific post.