How to Schedule Retail Service
+ Step 1 +Fill Out a Service Form Below
Fill out our online service form (link below) and include any special instruction in the box with your items
+ Step 2 +Package Your Item (if shipping)
Take time to protect the sealing surfaces of your fork and shock (stanchions). Avoid flimsy packaging and please, no packing peanuts.
+ Step 3 +Ship Your item (or drop-off)
We recommend UPS or FedEx for shipping items. Customers are responsible for shipping costs.
+ Step 4 +We Perform Our Magic
Service will begin the day of your appointment, it can take up to 3 days to pass our rigorous quality assurance process
+ Step 5 +Completion and Return
Packages are sent back via UPS (Check your email for tracking info). You will be sent an online invoice for payment
SELECT A LOCATION BELOW
Turn around time?
Get your items to us by the end of the day of your appointment date, we work on items the day after, and completed the following day, if not sooner! Use the scheduling system below to book a day for check-in of your item (note this is not the day of actually service).
Can I drop my items off in person?
Sure thing. If you’re local you can drop your items off at the shop. Please schedule service (see above) and bring in your item by 10:30am that day!
Do I need a return authorization?
After filling out the following form we will e-mail you further instructions that include and RA. PLEASE include the RA number on your box!
Who pays for shipping?
Customers are responsible for shipping costs both to and from our facility. Return shipping is added to the service total.
How to remove my items?
See video below for solid instructions on removing your fork and shock. Seatposts are all different with different cable routing and actuation mechanisms. See your owners manual or contact the manufacture for removal/installation instructions for your specific post.