How to Schedule Service — Shops & Dealers
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+ Step 1 +
Fill Out a Service FormFill out our online service form and include any special instruction in the box with your items
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+ Step 2 +
Package Your ItemTake time to protect the sealing surfaces of your fork and shock (stanchions). Avoid flimsy packaging and please, no packing peanuts.
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+ Step 3 +
Ship Your itemWe recommend UPS or FedEx for shipping items. Customers are responsible for shipping costs.
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+ Step 4 +
We Perform Our MagicItems are serviced 24-48 hours of the scheduled appointment barring any special or out-of-stock parts.
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+ Step 5 +
Completion and ReturnPackages are sent back via UPS (Check your email for tracking info). You will be billed with the card provided on the form (or we can call you!)
Turn around time?
Our turnaround is simple. When we receive an item we work on it in 24-48 hours of the scheduled service as long as we don’t have to order any unusual or out-of-stock parts.
Can I drop my items off in person?
Sure thing. If you’re local you can drop your items off at the shop. Please schedule service (see above) and bring in your item at the scheduled time.
Do I need a return authorization?
Nope. You do not need an RA. Your online service from will serve as your RA, just be sure that your return name, address, and any special instructions are included inside the package with your item.
Who pays for shipping?
Customers are responsible for shipping costs both to and from our facility. Return shipping is added to the service total.
How do remove my items?
See video below for solid instructions on removing your fork and shock. Seatposts are all different with different cable routing and actuation mechanisms. See your owners manual or contact the manufacture for removal/installation instructions for your specific post.