dirtlabs-hiring

THE DIRTLABS FAMILY IS GROWING — we have positions open for Suspension Techs (more than one) and a Customer Service Rep.

Suspension Techs

$15-22 Starting

Whether you’re a seasoned veteran or a newbie we’ve got a place for you. While technical work will be the focus of the new hire, the ability to communicate with customers, both in person and via the phone, is crucial. Our ideal candidate is excited about suspension’s technical aspect and enthusiastic about the ability to grow within the company.

 

Qualified candidates please email service@dirtlabs.com with the subject line “Suspension Tech”. Please include a brief summary of why you would be a good fit. See below for a more detailed description of the position and it’s responsibilities.

Customer Service Rep

$15-18 Starting

This position is essential and is sort of a team captain for the suspension crew. Our ideal candidate has excellent communication skills, is highly organized, and fired up about helping people out. This could be walking people through shipping in a fork or answering calls, emails or facebook inquiries. You don’t have to know about suspension, but being stoked on mountain bikes is a huge plus.

 

Qualified candidates please email service@dirtlabs.com with the subject line “Service Rep.”. Please include a brief summary of why you would be a good fit. See below for a more detailed description of the position and it’s responsibilities.

Suspension Tech
More Details

Key Responsibilities:

Perform suspension item repairs from start to finish

  • Work through and diagnose common suspension issues with service manager
  • Passion for mountain bikes is a must
  • Maintain close attention to detail and take diligent notes
  • Ability to use spreadsheets to track repair progress, special orders, etc.
  • Maintain top level customer service
  • Maintain cleanliness of the work-space

Ideal Candidate:

You are a straight shooter and appreciate the work involved in improving the riding experience of all types of riders. Busy days don’t phase your quality of work or attitude and you thrive on a processed driven approach. You align with the Dirtlabs mission and are all about “the lifestyle” the outdoor / bike industry provides.

  • Mechanical Aptitude – you are familiar with the wrench and “how things work”
  • Attention to detail – you can identify trends within suspension components and apply knowledge learned across all you work
  • Strong communication skills – you can formulate your thoughts to customers and coworkers effectively, checking any ego at the door

Qualifications:

  • 0 – 4 years of mechanical experience (bike specific is a plus)
  • Customer service experience
  • Understanding of Google Docs and or Microsoft Products (or similar)
  • Rides mountain bikes – this is a must. and will be handy during company trips, and random “go ride Wednesdays” (or any day of the week for that matter)
  • Compensation: Depends on experience.

Customer Service Rep.
More Details

Key Responsibilities:

Customer Liaison Start to Finish

  • Field all Phone calls, voicemails, and emails
  • Passion for mountain bikes is a must
  • Maintain close attention to detail and take diligent notes
  • Ability to use spreadsheets to track repair progress, special orders, etc.
  • Maintain top level customer service
  • Assist Techs with invoicing and special orders.

Ideal Candidate:

Communicates well and enjoys working with and engaging people — customers and staff alike. Bikes and the industry are appealing and you’re curious about the tech side (even if you’re not mechanically inclined). A busy office and multi-tasking do not intimidate you. Being positive and having fun — you got that.

  • Has Customer Service experience — Good with people
  • Attention to detail – you can identify trends within suspension components and apply knowledge learned across all you work
  • Strong communication skills – you can formulate your thoughts to customers and coworkers effectively, checking any ego at the door
  • Quickbooks experience a plus but not required.

Qualifications:

  • Customer service experience
  • Understanding of Google Docs and or Microsoft Products (or similar)
  • Rides mountain bikes – this is really important and will be handy during company trips, and random “go ride Wednesdays” (or any day of the week for that matter)
  • Compensation: Depends on experience.
Contact Us

Email us with your questions or to request service and we’ll get back to your right away.

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