How to Schedule Service — Shops & Dealers
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+ Step 1 +
Fill Out a Service FormFill out our online service form and include any special instruction in the box with your items
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+ Step 2 +
Package Your ItemTake time to protect the sealing surfaces of your fork and shock (stanchions). Avoid flimsy packaging and please, no packing peanuts.
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+ Step 3 +
Ship Your itemWe recommend UPS or FedEx for shipping items. Customers are responsible for shipping costs.
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+ Step 4 +
We Perform Our MagicItems are serviced 24-48 hours of the scheduled appointment barring any special or out-of-stock parts.
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+ Step 5 +
Completion and ReturnPackages are sent back via UPS (Check your email for tracking info). You will be billed with the card provided on the form (or we can call you!)
Turn around time?
Our turnaround is simple. When we receive an item we work on it in 24-48 hours of the scheduled service as long as we don’t have to order any unusual or out-of-stock parts.
Do I need to create a dealer account?
]Nope. As long as you are an authorized retailer or bike service business we honor dealer pricing. Simply include your dealer information with your items and you are good to go!
Do I need a return authorization?
Nope. You do not need an RA, but please include your business name on the outside of the box. Thank you.
Who pays for shipping?
Customers, including shops, are responsible for shipping costs both to and from our facility. Return shipping is added to the service total.