How to ship in an item – For Shops & Dealers

  • + Step 1 +
    Fill Out a Service Form

    Choose a form below and make sure to include the service forms in the box with your items

  • + Step 2 +
    Package Your Item

    Take time to protect the sealing surfaces of your fork and shock (stanchions). Avoid flimsy packaging and please, no packing peanuts.

  • + Step 3 +
    Ship Your item

    We recommend UPS or FedEx for shipping items. Customers are responsible for shipping costs.

  • + Step 4 +
    We Perform Our Magic

    Items are scheduled for service 1-3 Business days after they are received in-house. Sorry we cannot work on items the same day.

  • + Step 5 +
    Completion and Return

    Packages are sent back via UPS (Check your email for tracking info). You will be billed with the card provided on the form (or we can call you!)

Feeling old school? Print and send a completed form with your item

Turn around time?

Our turnaround is simple. We receive the item the day it comes in, we work on it in 1-3 Business days, as long as we don’t have to order any unusual parts

Do I need to create a dealer account?

Nope.   As long as you are an authorized retailer or bike service business we can honor dealer pricing.    Simply include a dealer form with your items and you are good to go!

Do I need a return authorization?

If using a printed version of the form or if you are using the shipping label provided by Dirtlabs, you do not need to write the RA# on the box.  If you are using the digital form but are providing your own label PLEASE write the RA# clearly on the box. /vc_column_text]

Who pays for shipping?

Customers are responsible for shipping costs both to and from our facility.  Return shipping will be added to the total of the service.

720.213.4742 –
721 Main St, Longmont, Colorado 80501
HOURS: M, W, F: 10am – 6pm
Tu, Th: 10am – 7pm

Contact Us

Email us with your questions or to request service and we’ll get back to your right away.

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