How to ship in an item — Individuals
+ Step 1 +
Complete Service Form
Fill out the form below and we will send you a shipping label within a few hours
+ Step 2 +
Pack Your Item
Take time to protect the sealing surfaces of your fork and shock (stanchions). Avoid flimsy packaging and please, no packing peanuts.
+ Step 3 +
We recommend UPS or FedEx for shipping items. Customers are responsible for shipping costs.
+ Step 4 +
We Work Our Magic
Items are scheduled for service 1-3 Buisness days after they are received in-house. Sorry we cannot work on items the same day.
+ Step 5 +
Get Ready to Ride
Packages are sent back via UPS (Check your email for tracking info). You will be billed with the card provided on the form (or we can call you!)
Feeling old school? Print and send a completed form with your item
How do I remove my items?
Check youtube for great instructions on removing your fork and shock!
Turn around time?
Our turnaround is simple. We receive the item the day it comes in, we work on it in 1-3 business days, as long as we don’t have to order any unusual parts
Can I drop my items off in person?
You bet! Drop in anytime and we are happy to help.
Do I need a return authorization?
If you decide to print the service form, you do not need an RA#, if you use the digital form please include the RA# OR the shipping label we provided for you.
Who pays for shipping?
Customers are responsible for shipping costs both to and from our facility. Shipping will be added to the total of the service.
720.213.4742 – firstname.lastname@example.org
721 Main St, Longmont, Colorado 80501
HOURS: M, W, F: 10am – 6pm
Tu, Th: 10am – 7pm